Playbooks

Don't match the discount dollar-for-dollar — offer a 90-day price-lock instead and reframe around total cost: their overtime/no-show savings alone are usually worth more than the sticker gap. Still needs admin sign-off before this becomes official guidance.

We do have a SOC 2 Type II report, just nobody had it staged for a fast send — let's get it into a shared drive so this never blocks a deal again. Draft answer, not yet reviewed.